The 2018 CustomerGauge NPS® & CX Benchmarks Report

Quite possibly my favorite project ever, the 2018 CustomerGauge NPS & CX Benchmarks Report was created in conjunction with MIT and NPS Benchmarks. The comprehensive and visually stunning report covers the programs of major brands like Salesforce, Microsoft, Vodafone, Colliers, Affirm, and Micro Focus, but also delves into the details of our ground-breaking research results with MIT.


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